Before departure, it is recommended to familiarise yourself with unacceptable baggage items in terms of the International Civil Aviation Organisation (ACAO) technical instructions as well as the International Air Transport Association (IATA) Dangerous Goods Regulations – refer to www.iata.org-bags for information and links. For safety reasons dangerous articles must not be packed in checked or cabin baggage. Restricted articles include but are not limited to, compressed gasses, corrosives, explosives, flammable liquids, oxidising materials, poisons, and infectious substances.

If you are planning on taking goods such as alcohol, cigarettes or perfumes on your trip, please request the Duty-Free allowance for your specific country of destination from your Travel consultant.

We recommend that you register your personal goods prior to departure from SA. Traveller Card TC01 can be completed and stamped by SARS at the Customs desk at the airport before you depart on your trip. Registering your goods is not compulsory however, should you not register your valuables or be able to prove that they were yours before departing SA, you may be liable for import duties or a fine.

Please refer to www.sars.gov.za for further information.

We highly recommend that you check-in online wherever possible, using the airline websites. This is usually available 24 hours before the departure time of your flight but please check with each airline.

Due to unpredictable traffic conditions GoTrips recommend a check-in time of at least 3 hours prior to departure for international flights and 1 and a half hours check-in time for South African domestic flights. These are a guide only and may vary at any time due to security and other factors at the airport.

GoTrips recommends a minimum 3 hours connecting time between flights and at least 4 hours for connecting flights within the USA. You must use your flights in the sequence that they are booked on your ticket. Should you miss a flight or no-show, the airline may cancel the remaining sectors automatically and you will need to make a new booking at your own cost. If you need to change any part of your itinerary, or you have missed a connection, please contact your travel consultant to assist you in making further changes.

Once your journey has commenced, onward flight times and routings may be changed by the airline. Please confirm your onward flight check-in and departure times. GoTrips will not be held responsible for missed onward flights.

Any schedule or routing changes made by the airline are out of GoTrips control and we therefore cannot be held responsible for these changes made by the airline. We will assist and advise on the options available should your booking be affected by airline changes.

Please advise your GoTrips consultant of any special requests you may have. We will request these from the supplier and/or airline but they are never guaranteed and may be subject to availability and additional charges.

The onus is on you when booking your travel to advise the consultant of any frequent flyer membership details relevant to your booking. This information should also be completed on all traveller profile forms. In the event of an online booking, you should insert frequent flyer membership details in the space provided for inclusion in the booking. We cannot guarantee that the relevant third-party service provider will credit you with points for any booking and you should query your points balance and accrual with your third party service provider directly.

We cannot confirm upgrade requests or guarantee an upgrade whereby a certain booking class is confirmed with the view of upgrading the ticket. Upgradable fare types are always subject to availability.